Frequently Asked Questions

Our showroom is located at 12 Aintree Circle, Belvedere, Harare, Zimbabwe. We welcome walk-in visits — no appointment needed.

We carry a full range of bathroom and kitchen fittings — shower cubicles, bathtubs, freestanding baths, basins, vanity units, mixers, toilets, smart mirrors, taps, and kitchen sinks. Our stock is updated regularly; visit the shop or call us to confirm availability.

Absolutely. We encourage you to visit our Harare showroom to see products in person. Our team can walk you through options suited to your bathroom or kitchen renovation.

You can order directly through our website, by calling us on +263 77 243 4912, or by visiting the showroom. We accept orders via WhatsApp too.

Once your order is confirmed and dispatched, you will receive an order ID by email or WhatsApp. You can use this to track your order on our website at the Order Tracking page.

We do not provide installation directly, but we can recommend qualified plumbers and fitters in Harare who are familiar with our product range.

Yes, we offer trade pricing for contractors, developers, and bulk buyers. Please get in touch with our sales team directly to discuss your requirements.

Monday to Friday: 8:00 am – 4:00 pm. Sunday: 10:00 am – 3:00 pm. We are closed on Saturdays and public holidays.

Yes. We offer nationwide delivery across Zimbabwe. Delivery fees and lead times vary by location — contact us for a quote before placing your order.

Yes, we offer free consultations for renovation and fitting projects. You can visit the showroom or call +263 77 243 4912 to speak with one of our specialists.

We accept cash (USD), bank transfer, and mobile money (EcoCash/OneMoney). Payment terms for larger orders can be discussed with our sales team.

We accept returns of unused, undamaged goods in their original packaging within 14 days of purchase. Please review our full Refunds and Returns Policy or contact us at sales@edenvine.co.zw for assistance.

Most products carry a manufacturer's warranty. The specific warranty period varies by brand and product category — our team can advise you at the point of purchase.

You can reach us by phone or WhatsApp on +263 77 243 4912, by email at sales@edenvine.co.zw, or by visiting the showroom at 12 Aintree Circle, Belvedere, Harare.